“Account” means a customer account which has been opened by the Company in respect of a particular Customer and is identified by way of an allocated security number (the “Customer Account Number”)
“Account Customer” means any Customer which the Company provides Account Services in respect of a particular Booking and which shall include any representative of the Customer which makes the Booking or uses the Services pursuant to such Booking.
“Account Services” means the Services provided by the Company to an Account Customer, in accordance with clause 4 prior to making any Bookings.
“Booking” means a Customer’s request for Services howsoever communicated to the Company as evidenced by the Company’s records.
“Business Day” means a day (excluding Saturdays, Sundays and public holidays) which is also a day on which clearing banks in the City of London are open for the conduct of sterling banking business.
“Cancellation Fee” means a fee charged by the Company for the cancellation of the Services by the Customer prior to the booked collection time and after the Passenger Vehicle has departed to fulfil the Booking (whether or not it has arrived at the Collection Address) as detailed in the Price List (such fees will be higher for collection outside of Central London).
“Cash Customer” means a Customer which elects to pay for the Services by cash, which is collected by a Driver.
“Cash Services” means Services provided by the Driver to the Customer, to be paid for by the Customer to the Driver by way of a cash payment.
“Contract” means a contract for the provision of the Services to the Customer and each such Contract shall incorporate these Terms.
“Charges” means the Company’s charges shown in the Price List or other published literature.
“Collection Address” means the address stated by the Customer at the time of making the Booking as the address from which the Vehicle shall collect the Customer, any Passengers or the Goods.
“Company” means either East One Cars Limited or such of its subsidiaries or associated companies, as is the company which provides the Services pursuant to a Contract and which expression shall, where the context allows, include their respective agents and sub-contractors.
“Credit and Debit Card Services” means Services provided by the Company to the Customer, to be paid for by the Customer to the Company by way of a credit or debit card payment.
“Customer” means any person(s), firm or company to whom the Company provides Services.
“Driver” means any person who provides his/her services, for the transportation of Passengers by a Passenger Vehicle, to the Company pursuant to a contract for services.
“Goods” means any goods transported by the Company pursuant to a Contract.
“in Writing” means any written communication including email and SMS.
“Passenger(s)” means the Customer and such persons who the Customer shall authorise and/or permit to make use of the Passenger Services by travelling in a Passenger Vehicle.
“Price List” means the list maintained by the Company of its Charges relating to the Services from time to time and a current copy of which can be obtained on request.
1. PASSENGER SERVICES
1.1 Credit and Debit Card Services
Please note that the following clauses shall apply to all Bookings for the Credit and Debit Card Services, which shall include any Booking made by an Account Customer who has elected not to use the Account in respect of that particular Booking.
1.1.2 When making a Booking for the Credit and Debit Card Services, the Customer must elect to pay the Company for the Services either by way of a credit card or a debit card payment, details of which shall be processed by the Company.
1.1.3 In consideration for the performance of the Credit and Debit Card Services, the Customer shall pay the Charges by way of a credit or debit card payment in accordance with clause 1.1.2. Such Charges in relation to the Credit and Debit Card Services shall include a card handling fee (as detailed in the Price List) plus VAT.
2. Cash Services
Please note that the following clauses shall apply to all Bookings for the Cash Services, which shall include any Booking made by an Account Customer who has elected not to use the Account in respect of that particular Booking.
.2.1 When making a booking for Cash Services, the contract shall be made as between the Company, acting as agent for the Driver, and the Customer in relation to Cash Services and such Contract shall be subject to these Terms, and any reference in these Terms to the Company shall be a reference to the Driver in relation to the provision of the Cash Services and these Terms shall be considered to be the terms of trading between the Driver and the Customer.
2.2.2 In consideration for the performance of the Cash Services, the Customer shall pay the Charges to the Driver (as principal) upon completion of the Services (ie, upon arrival at the Customer’s destination) or earlier if the Driver shall, at his absolute discretion, decide.
2.2.3 In respect of Cash Services, payment shall be made in cash and the Driver shall not accept any other form of payment.
2.2.4 For the avoidance of any doubt the Customer shall not be charged VAT in relation to the payment for any Cash Services.
2.3 Passenger Services – Fees and Charges
2.3.1 The price provided to the Customer at the time of making the Booking shall be based on the journey specified by the Customer at the time of Booking (the “Original Journey”). The price quoted by the Company shall be based upon the Company’s chosen route between the Collection Address and the Customer’s destination (via any other pick-up points or drop-off points stated by the Customer at the time of making the Booking). Should the Customer wish to take a specific route (which is different to that taken by the Company) the Company reserves the right to charge the Customer an additional charge in relation to that Booking.
2.3.2 The Company reserves the right to charge the Customer for any additional costs which may be incurred by the Company as a result of any variation or deviation from the Original Journey specified at the time of Booking, as detailed below.
2.3.3 The Company shall be entitled to vary the Price List from time to time by giving not less than 10 Business Days written notice to the Customer.
2.3.4 If a Booking is cancelled by the Customer on or after arrival of the Passenger Vehicle at the Collection Address within Central London, a Cancellation Fee shall be charged. If a Booking is cancelled by a Customer after the Passenger Vehicle has departed to fulfil the Booking (but prior to its arrival at the Collection Address in Central London) the Company shall be entitled, at its sole discretion, to charge a Cancellation Fee.
2.3.5 If a Booking is cancelled by the Customer on or after arrival of the Passenger Vehicle at a Collection Address outside Central London, a Cancellation Fee shall be charged. If a Booking is cancelled by a Customer after the Passenger Vehicle has departed to fulfil the Booking (but prior to its arrival at the Collection Address outside Central London) the Company shall be entitled, at its sole discretion, to charge a Cancellation Fee.
2.3.6 The Customer and Passenger(s) and any luggage or personal items shall be ready for collection at the time stipulated by the Customer when the Booking is made. The Company will allow 5 minutes for waiting or loading when picking up Passenger(s). In the event that all booked Passenger(s) have not boarded the Passenger Vehicle within 5 minutes of the stipulated time the Company reserves the right to charge the Customer a Waiting Time Fee (See Price List) proportionate to the delay in departure from the Collection Address, which will, for the avoidance of doubt, include the first 5 minutes.
2.3.7 In relation to collection of the Customer and any Passenger(s) from an airport, the Company will allow 30 minutes waiting time starting from the last known estimated arrival time of an inbound international flight (the Company will allow 15 minutes waiting time from the last known estimated arrival time of an inbound domestic flight). The Company reserves the right to charge the Customer a Waiting Time Fee proportionate to the delay in departure, which shall, for the avoidance of doubt, include the first 15 or 30 minutes (as the case may be). For the purposes of this clause the “last known estimated arrival time” will either be (a) if the Customer provides a flight number at the time of making the Booking, the Company will monitor the relevant flight and alter the collection time accordingly; or (b) if the Customer does not provide a flight number, the time which has been specified by the Customer.
2.3.8 All car parking fees will be chargeable to the Customer for collections from airports, seaports, international and domestic train terminals. Car parking fees are set out in our Price List.
2.3.9 In the event that the Customer requires the Company during the course of the Original Journey to make any alterative pick-up(s) or collection(s) of Passenger(s) during the course of the Original Journey or to drop off Passengers at any locations other than as specified in the Original Journey or to take any variation from the Original Journey as specified at the time of Booking, additional charges may be applied by the Company, as detailed in the Price List.
2.3.10 In the event that the Customer requires more than four (4) passengers to travel in a Passenger Vehicle additional charges may be levied by the Company (as detailed in the Price List) for the provision of a larger Passenger Vehicle or the carriage of additional Passengers in excess of four.
2.3.11 The Company shall be entitled to exercise a lien over any property belonging to the Customer in its possession pending payment of any Charges due to the Company.
2.3.12 The Company reserves the right to charge the Customer a surcharge for all journeys made during the Christmas Period, such surcharge as detailed in the Price List.
CREDIT AND DEBIT CARD HANDLING FEE RATES
Card handling fee per transaction – £3.00 including VAT
EAST ONE CARS LTD
339B COMMERCIAL RD
PHONE NUMBER 020 7790 7222