(LAST UPDATED: 01 JULY 2022)

Regulation 9(14) of the Private Hire Vehicles (London) (Operators’ Licences) Regulations 2000 now states: “The operator shall enter into a contractual obligation as principal with the person making the private hire booking to provide the journey which is the subject of the booking and any such contractual obligation must be consistent with the 1998 Act and these Regulations.”

East One Cars Ltd trading as East One Cars provides minicab services under an Operator’s Licence (#7404) within the guidelines established by the Department of Transport. All the vehicles meet the licensing and specifications, which govern the industry, in addition to this the rules and regulations that require to be abided by. All drivers provided by East One Cars Ltd are qualified and competent to drive TFL approved & licensed vehicles.

1. Definitions

1.1 ‘Conditions’ means the Terms and Conditions under which the Company provides minicab services
1.2 ‘Company’ means East One Cars Ltd trading as East One Cars.
1.3 ‘Client’/‘Hirer’/’Customer’ means the organisation, individual, or agent who contracts the services.
1.4 ‘Passenger’ means the person or persons being carried by the transport (PHV) vehicle.
1.5 ‘Reservation’ means the specification of the requirement from the Client to the Company.
1.6 ‘Tariff’ means the agreed set price/fare, which is defined by the Company to its Client.
1.7 ‘Price/fare’ means an agreed cost of hire for a transport vehicle to a Client.
1.8 ‘Private Hire’ means a Client who may hire the transport vehicle (PHV) as an when needed
1.9 ‘Agency’ means a Client who contracts on an annual basis for the provision of minicab services at an agreed tariff.
1.10 ‘Regulations’ means that the Company provides minicab services based upon either British Domestic Regulations or European Community Regulations.
1.11 ‘Contract’ means the agreement between the Company and the Client.

2.0 Alterations to the Terms & Conditions

The Company reserves the right to alter or vary these terms and conditions at its absolute discretion, upon giving reasonable notice to the Customer and without prejudice to the generality or the aforesaid the Company reserves the right to change the Courier Charges. No representations made or variations in or additions to these terms and conditions or warranty given by any person acting or purporting to act on behalf of the Company shall have any force or effect whatsoever unless confirmed in writing by an authorised officer of the Company.

3.0 Termination

3.1 This Agreement may be terminated by either party by one months notice in writing to the other
3.2 In the event of the Customer being in breach of any of the terms and/or conditions of this Agreement the Company shall have the right (without prejudice to any other rights it may have) to terminate this Agreement or suspend provision of the Services, or suspend the Customer’s account facility, forthwith and without notice.

4.0 Contract

4.1 These conditions apply whether a contract has been made verbally or in writing. The hirer acts on behalf of all the passengers travelling in the vehicle. If the hirer is a company, group, or partnership, an individual must be named as a responsible person (please see sperate terms and conditions for accounts). The hirer is responsible for the actions and decisions of all the passengers on board including any additional costs incurred in performing the contract, whether or not they actually travel with the party. The company will only accept instructions from the hirer. If the hirer is not going to travel with the party, a representative must be chosen and the company informed prior to the hire taking place.
4.2 The Client is fully responsible for providing the detail of the services required in writing, email or phone call to the Company at all times.
4.3 The Company receives the enquiry for minicab services from the Client in writing, email or phone call and responds to the Client in writing, email or phone call with the price, or in the case of an agent, with the detail of the reservation.
4.4 Quotations are given on the basis of the most direct route and on information provided by the hirer. The route used will be at the discretion of the company unless it has been particularly specified by the hirer in which case it will be clearly shown on the confirmation.
4.5 All quotations are given subject to the company having available a suitable vehicle at the time the hirer accepts the quotation.
4.6 Quotations are valid for 28 days unless otherwise notified.
4.7 Quotations are given for vehicle and driver only. Any additional charges will be separately identified and will be the hirer’s responsibility unless otherwise specified.
4.8 Normally, written or email confirmation by the Company is the only basis for the acceptance of a hiring or for a subsequent alteration to its terms.
4.9 Clients are responsible for reconfirming the reservation detail back to the Company in writing, email or phone call 7 days prior to the provision of services.
4.10 Any last-minute changes to the requirements by the Client must be in writing, email or phone call and are subject to availability and at least 72 hours (3 days) prior to service.
4.11 The vehicle will depart at times agreed by the hirer and it is the responsibility of the hirer to account for all passengers at those times. The Company will not accept liability for any losses incurred by passengers who fail to follow instructions given by the hirer.
4.12 If the hirer wishes to cancel any agreement, this must be confirmed in writing, email or phone call, either the relevant tariff terms and conditions will apply or the following scale of charges will apply in relation to the total hire charge:
4.12.1 If the cancellation notice period is more than 30 days – A full refund will be given to the hirer.
4.12.2 If the cancellation notice period is less than 30 days (but more than 14 days) – Full charge of the deposit. The deposit will always amount to 50% of the hire rate.
4.12.3 If the cancellation notice period is within 14 days – 100% charge of the hire rate applies.
4.12.4 In addition, the cost of any accommodation, meals, theatre tickets, ferry, and/or shuttle costs that have already been purchased by the company will be charged to the hirer, plus any administration charges incurred by the company.
4.12.5 Cancellation due to extraordinary events or natural disasters/inclement weather conditions will be charged as above.
4.13 On a private hire, no animals can be carried on any vehicle. Exceptions are for guide dogs and hearing dogs only
4.14 No bill or poster is to be displayed on any vehicle without the written consent of the Company.
4.15 Should an existing annual Contract be cancelled, in writing, by either party, this will result in any credit terms being revoked and all outstanding monies will become due with immediate effect.
4.16 ALL CANCELLATIONS MUST BE MADE DIRECTLY WITH THE COMPANY AND NOT VIA THE DRIVER.

5.0 Bookings

5.1 It is a policy of East One Cars Ltd trading as East One Cars not to accept bookings for unaccompanied children under the age of 14 years of age.
5.2 If, for any reason, a customer has a complaint against a driver or a member of our office staff, they can either telephone 020 7790 7222 or alternatively go to the contacts section of our website where they will be able to register the complaint. Or write to us at: East One Cars, 339B Commercial Road, London, E1 2PS. In nearly all cases your complaint will be dealt to your complete satisfaction. However, if it is felt that the outcome is not satisfactory you can contact our licensing body: TFL Details of East One Cars Ltd trading as East One Cars and all other licensed private hire operators can be found at www.tfl.gov.uk

6.0 Withheld numbers

East One Cars Ltd trading as East One Cars will no longer except calls from ‘private’ or ‘withheld’ telephone numbers. This action has been taken to protect our drivers from all violent crimes or thefts against the drivers, due to reports by the police showing that most of these crimes have been committed by callers withholding numbers. Any callers who are not account holders with East One Cars Ltd trading as East One Cars will be requested to call the booking line on 020 7790 7222 without restricting your number. Cooperation is appreciated.

7.0 Provision of Minicab Services

7.1 The Company maintains the right to define the route taken by any vehicle unless specifically agreed prior to the start of the journey.
7.2 The Company maintains the final decision upon the route taken by the vehicle, with full consideration for the safety and well-being of his/her passengers.
7.3 The Company takes every precaution to meet pick-up and set-down deadlines, but is indemnified by the Agent or Client in the event of delays that are out of the Company’s control.
7.4 The hirer cannot assume the use of the vehicle between outward and return journeys, nor remain at the destination for the hirer’s use unless this has been agreed with the Company in advance.
7.5 Clients’ representatives, guides, tour leaders or escorts undertake the responsibility at their own risk and must indemnify the Company against service failure.
7.5.1 Representatives must be qualified and competent to represent the Agent or Clients
7.5.2 Representatives must be dressed in accordance with the Clients instructions and/or the passenger ‘type
7.5.3 Representatives must be insured by the Clients and indemnify the Company thereof.
7.5.4 Representatives’ jurisdiction cannot in any way impinge upon the safety of the vehicle
7.5.5 Representatives on a part-time basis must meet all the normal requirements for full-time representatives
7.5.6 Representatives using Company equipment on the vehicles are obligated to return the equipment without damage and in full working order
7.5.7 Representative’s meeting vehicles are fully responsible for liaison according to the contract terms.
7.5.8 Representatives must accept as final, such decisions by the driver, which are in accordance with the Road Traffic Act and Passengers Safety and reflect the best possible route.
7.6 The Drivers retain final discretion over the pick-up and set-down location in compliance with the Road Traffic Regulations and local restrictions at the time of the journey. Should the Client, or any person claiming to represent the Client, insist that passengers are picked up/set down in a location not approved by the driver the Client agrees that it will be responsible for the payment of any parking/traffic violation penalty or fine which may be incurred and agrees that it will reimburse the driver within 7 days of receipt from the Company of details of such penalty or fine.
7.7 The Contract and Reservations detail regarding arrival and departure times are defined on the Driver’s PDA app.
7.8 Drivers are responsible for the vehicle movement under the direction of the Traffic Manager who monitors general traffic situations.
7.9 Drivers provided by the Company are qualified and competent. They will endeavour to arrive punctually, subject to road traffic conditions, dressed appropriately and will offer assistance, where possible to passengers and representatives. Drivers will have their PHV badge on display and other PHV requirements.
7.10 Drivers are responsible for the storage of luggage in defined compartments. Luggage may not bestow within the vehicle seating area/ gangways/emergency exits. The decision of where luggage is stowed is the driver’s alone.
7.11 All vehicles provided by the company are subject to restrictions on carrying luggage for statutory safety reasons. The hirer accepts that the driver shall be the sole judge as to whether and to what extent passengers’ property is carried. Large, bulky items may not be able to be carried, and the hirer should take all steps to notify the company in advance of such requirements.
7.12 The Client indemnifies the Company against loss or damage to luggage or any such personal possession owned by the passengers.
7.13 The driver is not responsible for any porterage, but has sole responsibility and discretion over the storage of passengers’ luggage.
7.14 Any possessions left on board during or after the journey will be retained by the driver and handed to the Company on return to the Company’s main office (East One Cars, 339B Commercial Road, London, E1 2PS).
7.15 The Client indemnifies the Company against any such claim, which may arise from loss or damage.
7.16 The driver is responsible for the safety of the vehicle at all times, and as such may remove any passenger whose behaviour prejudices safety. The hirer is responsible for any damage caused to the vehicle by any passenger for the duration of the hire.
7.17 The driver must be able to demonstrate that he/she meets the regulations under the Company’s operational procedures & TFL.
7.18 The hours of operation for the driver are regulated by law and the hirer accepts the responsibility of ensuring the hire keeps to the hours and times agreed by the Company. Neither the hirer nor any passenger shall delay or otherwise interrupt the journey in such a way that the driver is at risk of breaching regulations relating to driving hours and duty time. If any breach is likely to occur the hirer will be responsible for any additional costs incurred unless it is outside the control of the hirer.
7.19 The Company reserves the right to allocate a vehicle suitable for the requirement of the Client
7.20 The Client at the point of the reservation may specify the size of the vehicle, but the Company maintains the right to provide a vehicle that meets the requirement without prejudice to the reservations.
7.21 The Company reserves the right to provide a larger vehicle than that specified at no additional charge unless any extra seats are used in which case an additional pro-rata charge will be made to the hire charge.
7.22 The Company reserves the right to provide an alternative vehicle from a sub-contractor, who meets wherever possible all the Company’s quality criteria, without prior notice to the Client.
7.23 The Company gives its advice on journey time in good faith. However, as a result of breakdown or traffic congestion, or other events beyond the reasonable control of the Company, journeys may take longer than predicted and, in those circumstances, the company will not be liable for any loss or inconvenience suffered by the hirer as a result.

8.0 Safety

8.1 All safety measures are taken in accordance with the Road Traffic Act and Industry Regulations.
8.2 Passengers are requested to observe the international seat belt sign displayed adjacent to their seat and ensure that whilst the vehicle is in motion they remain seated with their seat belt/lap belt securely fastened at all times.
8.3 Passengers are requested not to get up from their seats to disembark until the vehicle is stationary and at its destination.
8.4 Young children who are unable to sit unaided must travel on the lap of a parent/carer – but outside the restraint of the lap belt/seat belt.
8.4 Young children who are unable to sit unaided must travel on the lap of a parent/carer – but outside the restraint of the lap belt/seat belt.
8.6 Currently there is no approved booster seat for minicabs and no legislation at this time which states that booster seats must be used on minicabs. It is, therefore, a parental decision as to whether it is appropriate to use a baby seat/child seat/booster.
8.7 It is the responsibility of the parent to ensure that any form of child restraint is correctly secured. A number of our vehicles are fitted with 3 point seat belts and the remainder with lap belts.
8.8 Wheelchair users are required to travel with carers to assist with passenger boarding and disembarking. Drivers are not encouraged to assist in case of personal injury to either themselves or the passenger under our Health and Safety regulations.
8.9 Clients who contract with the Company under the Agency terms may, on request, attend a pre-season safety and familiarisation induction.
8.10 In the event of an incident or accident the driver, if able, will vacate the vehicle and ensure the passenger’s safety and immediately inform the Company who will initiate a vehicle replacement if required or instruct the driver on the next course of action.
8.11 The Client Representative will, at all time, assist the driver in maintaining the passengers’ safety.
8.12 In the event of a vehicle breakdown, the Company maintains the obligation to replace the vehicle with a vehicle of a comparable specification.
8.13 Any specialist needs for passengers who may have a disability must be defined at the time of reservation. All liabilities relating to the assistance and well-being of disabled passengers must remain with the Client or the Client’s representative. In the absence of a specific disclaimer, the acceptance of the Terms indemnifies the Company from any such claims.

9.0 Alcohol, Food and Drugs in Transport Vehicles

9.1 Under the terms of the Sporting Events (Control of Alcohol) Act 1985 the Company does not allow the consumption of alcohol whilst being carried by a Public Services Vehicle to football matches.
9.2 Alcohol may be carried on the vehicle, with the exception of football match transfers – the storage is under the direction of the Driver.
9.3 The driver maintains the discretion by which any alcohol may be carried or consumed on the Company’s vehicles.
9.4 In the interest of passenger safety and comfort, it is Company Policy to discourage consumption of food on the vehicles other than on a vehicle fitted expressly for that purpose, food, and drink (including alcoholic beverages) may not be consumed on the vehicle without prior written consent from the Company.
9.5 The carriage and/or use of drugs in or on a vehicle is not permitted at any time.
9.6 East One Cars Ltd trading as East One Cars has the right to report any drug related suspicions to the relevant authorities.

10.0 Quality Control

10.1 The Company takes every measure to ensure high levels of Quality Control
10.2 From time to time the Company may undertake Quality Control inspections upon vehicles without notice to the Client.
10.3 Such Quality Control measures deemed necessary may be implemented without notice to the Client, so long as the services being provided are not affected.
10.4 In the event of a complaint about the Company’s services, the hirer should endeavour to seek a solution at the time by seeking assistance from the driver or from the company. If this has not provided a remedy, complaints should be submitted in writing and within 14 days of the termination date of the hire.

11.0 General

11.1 Any notice of change, whatsoever, is to be given by either party to the other under the existing conditions shall be in writing, email or phone call and acknowledgment must be sent as notice by the initiator in writing, email or phone call.
11.2 Any such dispute between the Client and the Company, if the need arises, will be heard within the jurisdiction of the English Courts.

12.0 Terms of Payment

12.1 Subject to any special terms, the Client must pay for the provision of minicab services, before the journey is undertaken.
12.2 Clients who maintain an annual agreement with the Company will be invoiced for the provision of minicab services on a daily, weekly, or monthly basis according to the Tariff Agreement and Contract.
12.3 Clients who are contracting on an ad hoc basis will need to make payment in accordance with the following terms:
12.3.1 Once our invoice is issued, 50% will be due upon receipt and the remaining balance will be due 14 working days prior to the date of travel
12.3.2 Immediate payment is required for all late notice bookings (i.e. less than 14 working days before the date of travel).
12.3.3 The Company reserves the right to levy additional charges for additional mileage or time than that agreed. The charges will be pro-rata and in accordance with the formula advised on the booking confirmation.
12.4 Cancellations arising from extraordinary events or unforeseen circumstances beyond our control will be charged as per the aforementioned payment terms.
12.5 In the event of a Termination of an annual contract by the client, the Company is without prejudice to any right or remedy entitled to cancel future reservations without further notice.

13.0 Driver Receipts

East One Cars Ltd trading as East One Cars is a booking agency and act as agents for the drivers (the principles), therefore the following terms and condition apply. If you require a receipt for your journey, we must advise you that drivers are self employed and not vat registered. Therefore, any receipt given for cash or credit card payment will not include vat or have vat added.

14.0 Price tariff

East One Cars Ltd trading as East One Cars up to date price tariff can be found on this website under PRICE LIST. However, fares maybe variable (according journey and times) and must be confirmed by the Operator.

15.0 Credit Card Bookings

The credit card booking is taken from the customer by East One Cars Ltd trading as East One Cars on behalf of the driver. East One Cars Ltd trading as East One Cars will charge a handling administration charge. East One Cars Ltd trading as East One Cars will dispatch a driver to carry out the booked journey. East One Cars Ltd trading as East One Cars, cannot refund any fare if the booking is cancelled under 4 hours prior to the time of the booking journey pick up time as the driver would have been allocated this job. East One Cars Ltd trading as East One Cars will record the contract order between the customer and East One Cars Ltd trading as East One Cars to establish fault and if required will forward a copy of this recording to the customer or any other relevant party.

16.0 Cash Bookings & Credit / Debit Card Booking Additional Fees

The price provided to the Customer at the time of booking is based on the journey specified (Original Journey) by the Customer at the time of booking. Such price at times include an administration fee.

The administration fee shall not apply to bookings that are paid for by the Customer in cash.

All cash payments shall be made directly to the driver and the Company acts as agent for the driver when processing the cash booking. All cash bookings are accepted by the Company on behalf of the driver and in such circumstances all reference in this clause 16 to the Company shall be a reference to the driver and these terms shall be considered the terms of trading.

The Company reserves the right to charge the Customer for any additional costs, which may be incurred by the Company as a result of any variation or deviation from the Original Journey specified at the time of booking.

Additional charges may be applied at the sole discretion of the Company in the event of any variation or deviations from the Original Journey. The additional charges are based on the Company’s current charging scale which can be made available to the Customer on request. Such variations or deviations from the Original Journey in respect of which additional charges may apply shall include, without limitation, those set out below:

The Customer will be responsible for the conduct of all passenger(s) and shall pay for any loss and/or damage caused by the passenger(s) to the vehicle or any other property of the Company, including but not limited to cleaning costs following any spillage or soiling of the vehicle.

If the booking is cancelled upon arrival of the vehicle to collect the Customer of any passenger(s) a cancellation fee will be payable by the Customer to the Company. Any cancellation fee is based on the Company’s current cancellation charge rate, which is available on request.

The Customer and any passenger(s) and any luggage or personal items shall be ready for collection at the time stipulated by the Customer when the booking is made. The Company will allow 5 minutes for waiting or loading, when picking up the Customer and passenger(s). In the event that all Customers have not boarded the vehicle within 5 minutes of the time specified at the time of booking the Original Journey or if no time is specified the time of arrival of the vehicle at the pickup address the Company reserves the right to charge the Customer for the total loading/waiting time (for the avoidance of doubt, including the first 5 minutes) at its current rate which is £20.00 per hour.

In relation to collections from airports the Company will allow 30 minutes (starting from the last estimated arrival time known). Thereafter the Company reserves the right to charge the Customer for the waiting/loading time after the 30 minutes. All car parking fees will also be chargeable to the Customer for collections from airports, seaports or international and domestic train terminals.

In the event that the Customer requires the Company during the course of the Original Journey to make any alternative pick up(s) or collection(s)of passenger(s) or goods from other locations during the course of the Original Journey or drop off any passenger(s) at other locations other than specified in the Original Journey or to take any variation for the Original Journey route specified at the time of booking, additional charges may be applied by the Company, at its then current charge rate, which is available on request.

In the event that the Customer requires more than 4 passengers to travel in a vehicle and has not specified this at the time of booking of the Original Journey additional charges may be levied by the Company, at its then standard charge rates, which are available on request for the provision of a larger vehicle or the carriage of additional passengers in excess of 4.

17.0 Entire agreement

These Terms & Conditions, including the Privacy Policy, constitute the entire agreement between you and the Company in relation to its subject matter and supersede any and all prior promises, representations, agreements, statements and understandings whatsoever. The failure by the Company to exercise or enforce any right or provision of these Terms & Conditions shall not constitute a waiver of such right or provision. If any provision of the Terms and Conditions is found by a court of competent jurisdiction to be unenforceable or invalid, you and the Company nevertheless agree that the court should endeavour to give effect to the intentions reflected in the provision, and the other provisions of the Terms & Conditions shall remain in full force and effect.

18.0 Service Access

18.1 While the Company endeavours to ensure that the Site is normally available 24 hours a day, the Company will not be liable if for any reason the Site is unavailable at any time or for any period.
18.2 Access to the Site may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond the Company’s control.

19.0 Electronic Communications

When you visit the Site or send emails to the Company (for example, emails to Customer Service) via the Site, you are communicating with the Company electronically. The Company may communicate with you by email or by posting notices on the Site. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This paragraph does not affect your statutory rights.

20.0 Liability, Indemnity and Force Majeure

20.1 Notwithstanding the provision of the Contract or any remedy which might otherwise be available, the company’s sole liability to the Client shall be found to be achieved unless the specific representation is made in writing, email or phone call and proven to be substantiated through arbitration.
20.2 Except in respect of death or personal injury caused by the Company’s proven negligence, the Company shall not be liable to the Client by any reason or any implied warranty, condition, or other terms under common law or under express terms hereof.
20.3 Provision of minicab services by the Company to the Client is made under, and in accordance with, the law governing England and Wales. The acceptance of the Contract by the Client will deem an acceptance of the law governing the provision of such minicab services (to include Company Law and Road Traffic Law).
20.4 The Company accepts no liability for any incident, accident, damage or injury, including death, as a result of an Act of God/Force Majeure.

21.0 Website Indemnification

In addition you will indemnify the Company against any loss, damage or cost incurred by the Company arising out of your use of the Site, any of its services or any information accessible over or through the Site, including information obtained from linked sites, your submission or transmission of information or material on or through the Site or your violation of these Terms & Conditions or any other laws, regulations and rules. You will also indemnify the Company against any claims that information or material which you have submitted to the Company is in violation of any law or in breach of any third party rights (including, without limitation, claims in respect of defamation, invasion of privacy, breach of confidence, infringement of copyright or infringement of any other intellectual property right). The Company reserves the right to exclusively defend and control any claims arising from the above and any such indemnification matters. You agree that you will fully cooperate with the Company in any such defences.

22.0 Website Liability

22.1 The Company, any other party (whether or not involved in creating, producing, maintaining or delivering the Site) and any other of the Company’s group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including, without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, whether in tort (including, without limitation, negligence) contract or otherwise) in connection with the Site in any way or in connection with the use, inability to use or the results of use of the Site, any websites linked to the Site or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing of the Site or your downloading of any material from the Site or any websites linked to the Site.
22.2 Nothing in these Terms & Conditions shall exclude or limit the Company’s liability for (i) death or personal injury caused by negligence, as such term is defined by the Unfair Contract Terms Act 1977; (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
22.3 If your use of material on the Site results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

23.0 Disclaimer

23.1 While the Company endeavours to ensure that the information on the Site is correct, the Company does not warrant the accuracy and completeness of the material on the Site. The Company may make changes to the material on the Site, or to the products, services and prices described in it, at any time without notice. The material on the Site may be out of date and the Company makes no commitment to update such material.
23.2 The material on the Site is provided ‘as is’ without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, the Company provides you with the Site on the basis that the Company excludes all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for this legal notice might have an effect in relation to the Site.

24.0 East One Cars Ltd trading as East One Cars – Integrated Policy Statement

The Integrated policy of East One Cars Ltd trading as East One Cars, has been developed to control the provision of a private hire car service for the carriage of people and light goods, thus enabling the organisation to provide a high quality professional service to its client base, working within those clients own guidelines and specifications, and complying with all legal obligations, and any other requirements that the company may adhere to. The company aim to understand and respond to the needs of its clients and the community they serve, where applicable, in a sustainable way. It is the objective of the management system to enable continuous improvement and at all times to prevent pollution and operate in a safe and responsible manner, in turn improving the effectiveness of the management system and client service offered. All personnel are trained in the operation of the management system. All incidents where the specified requirements are not achieved, be it customer complaint, health and safety accident or environmental incident are reported investigated and rectified promptly. The performance of the Management System will be compared against the objectives of the organisation at the company’s management review meetings. All staff is responsible for safeguarding their working environment and the natural environment by following defined procedures, standards and good practices, together with reporting any deficiencies to line management. The Senior Management are responsible for implementing this policy and arrangements for quality, health safety, and environmental management in their respective areas of responsibility. They must:

Provide sufficient resources for effective implementation of the policy

Ensure that environmental responsibilities are assigned to appropriate staff members

Provide information on key aspects of performance at business/site level for internal use

Develop improvement programmes and monitor their implementation The Managing Director and Quality and Environmental Manager are responsible for the day to day management of the system, responsibilities include;

Periodic reviews and audits of facilities and activities to ensure compliance with this policy

Monitoring developments in health safety, and environmental issues that impact on the company providing support and advice on all matters relevant to its operations

Promoting workable procedures and encouraging initiatives to implement this policy

Keeping staff and other relevant stakeholders informed of the efforts to improve its performance

Interpreting and implementing this policy and advising on updating it as required